Nxiora
Members, fees, attendance, schedules and more. Built for schools, gyms, academies, coaching centers, libraries and every membership-based business.
Built for membership-based businesses across India
Effective date: 1 July 2026 · Last updated: 19 July 2026
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Nxiora("we", "us", or "our") governing your access to and use of the Nxiora platform, APIs, and related services (collectively, the "Service"). By creating an account or using the Service you confirm that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.
Your access to or use of the Service constitutes your acceptance of these Terms and our Privacy Policy (incorporated herein by reference). If you do not agree to these Terms, you must immediately cease use of the Service and close your account.
We reserve the right to modify these Terms at any time. Material changes will be communicated by email to the registered administrator address and/or by a prominent in-app notice at least 14 days before taking effect. Your continued use after the effective date of any amendment constitutes acceptance of the revised Terms.
Nxiora is a cloud-based Software-as-a-Service (SaaS) platform that provides unified membership and operations management tools for membership-based organisations, including but not limited to schools, coaching centres, gyms, fitness studios, dance academies, libraries, clubs, and professional associations. Features include:
We may add, modify, or discontinue features at any time. Where a feature removal materially reduces functionality included in a paid plan, we will provide at least 30 days' notice.
You must provide accurate, complete, and current information during registration and keep it updated throughout your use of the Service. You are solely responsible for:
You may not share login credentials between individuals. Each user must have their own account. We reserve the right to suspend accounts where credential sharing is detected.
4.1 Plans.The Service is offered on Free and paid subscription tiers. Paid plan features, pricing, and limits are described on our pricing page. We reserve the right to change pricing with 30 days' written notice.
4.2 Billing cycle. Paid subscriptions are billed in advance on a monthly or annual cycle depending on the plan selected. The billing date is determined by the date of initial subscription.
4.3 Payment. All fees are due in Indian Rupees (INR) unless otherwise stated. We use Razorpay to process payments. By providing payment details you authorise us to charge the applicable fees on each renewal date until you cancel.
4.4 Taxes. All prices are exclusive of applicable Goods and Services Tax (GST) or other taxes, which will be added at checkout where required by law.
4.5 Failed payments. If a payment fails we will retry up to three times over seven days. If payment remains outstanding after 14 days, we may downgrade your account to the Free tier or suspend access until the outstanding balance is settled.
4.6 Refunds. Subscription fees are non-refundable except where required by applicable law, or where the Service has experienced a material outage exceeding 99.0% uptime SLA in a given billing month. Refund requests must be submitted within 30 days of the relevant billing date to billing@nxiora.com.
4.7 Free trial. Where a free trial is offered, it is limited to one trial per organisation. We reserve the right to revoke trial access at any time.
You retain full ownership of all data you upload, import, or create within the Service ("Customer Data"). We do not claim any intellectual property rights over your Customer Data.
You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, and display Customer Data solely to the extent necessary to provide the Service and as directed by you. This licence terminates when you delete the data or close your account, subject to any retention obligations described in our Privacy Policy.
You are responsible for ensuring your Customer Data complies with all applicable laws, including data protection laws, and that you have obtained all necessary consents from your members before entering their personal information into the Service.
You agree not to use the Service to:
We reserve the right to investigate suspected violations and to suspend or terminate accounts that we reasonably believe are in breach of this policy, with or without prior notice depending on the severity of the breach.
The Service, including its software, design, logos, trademarks, and content created by us, is owned by Nxiora and protected by copyright, trademark, and other intellectual property laws. These Terms do not transfer any ownership rights to you.
Subject to your compliance with these Terms and timely payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service solely for your internal business operations.
You may not copy, modify, create derivative works from, reverse-engineer, decompile, or attempt to extract source code from any part of the Service.
Each party agrees to keep confidential any non-public information of the other party that is designated as confidential or that reasonably should be understood to be confidential. Neither party will disclose the other's confidential information to third parties without prior written consent, except as required by law or as necessary to provide the Service. This obligation survives termination of these Terms for a period of three (3) years.
9.1 Disclaimer of warranties.The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free, uninterrupted, or free of harmful components.
9.2 Limitation of damages. To the maximum extent permitted by applicable law, Nxiora shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunities, arising from or related to your use of or inability to use the Service, even if we have been advised of the possibility of such damages.
9.3 Cap on liability. Our total aggregate liability to you for all claims arising under or related to these Terms shall not exceed the total fees paid by you to Nxiora in the twelve (12) months preceding the event giving rise to the claim, or INR 10,000, whichever is greater.
9.4 Essential basis. You acknowledge that the limitations in this section reflect a reasonable allocation of risk and form an essential basis of the bargain between the parties. We would not enter into these Terms without these limitations.
You agree to indemnify, defend, and hold harmless Nxiora, its directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including intellectual property or privacy rights; or (d) your Customer Data.
11.1 By you. You may cancel your subscription at any time from the billing settings in your dashboard. Cancellation takes effect at the end of the current billing period. No partial-period refunds are provided unless required by law.
11.2 By us. We may suspend or terminate your access immediately if: (a) you materially breach these Terms and fail to cure within 7 days of written notice; (b) you fail to pay fees after the grace period; (c) we are required to do so by law; or (d) continued access poses a security risk to the Service or other customers.
11.3 Effect of termination. Upon termination, your right to access the Service ceases. We will retain your Customer Data for 90 days after termination, during which you may request an export. After 90 days, your data will be permanently and irrecoverably deleted from our systems.
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The courts of competent jurisdiction in Bengaluru, Karnataka, India shall have exclusive jurisdiction over any disputes arising from or relating to these Terms, subject to the arbitration clause below.
13.1 Informal resolution. Before initiating formal proceedings, the parties agree to attempt to resolve any dispute informally by contacting legal@nxiora.com and allowing 30 days for good-faith negotiation.
13.2 Arbitration. If informal resolution fails, disputes shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India), with a sole arbitrator mutually appointed by the parties. The seat of arbitration shall be Bengaluru, Karnataka. The language of arbitration shall be English. The arbitral award shall be final and binding.
13.3 Exceptions. Either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights without first engaging in arbitration.
Entire agreement. These Terms, together with the Privacy Policy and any order forms or plan descriptions, constitute the entire agreement between you and Nxiora regarding the Service and supersede all prior agreements.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets.
Force majeure. Neither party shall be liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, government actions, or internet service disruptions.
Notices. Legal notices to Nxiora must be sent to legal@nxiora.com. We will send notices to the email address associated with your account.
For questions about these Terms, please contact our legal team:
Nxiora